Privacy Policy

Effective Date: October 2026

Proctor Mercantile respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or make a purchase through www.proctormercantile.us.

Information We Collect

Depending on your interactions with our website, we may collect:

• Name and contact information.

• Email address and telephone number.

• Billing and shipping addresses.

• Order history and transaction details.

• Information submitted through customer service inquiries.

• Browser, device, and website interaction information.

• Cookie and similar technology data, where applicable.

How We Use Your Information

We may use personal information to:

• Process payments and fulfill orders.

• Arrange furniture shipping and delivery.

• Send order confirmations and delivery updates.

• Respond to questions, refund requests, and complaints.

• Maintain and improve our website.

• Help identify fraudulent or unauthorized transactions.

• Maintain business records.

• Comply with applicable legal obligations.

Cookies and Similar Technologies

Our website and certain service providers may use cookies or similar technologies to support shopping-cart functionality, remember preferences, understand website activity, and measure site performance.

You may control certain cookies through your browser settings or available website controls. Disabling some cookies may affect website functionality.

Payment Information

Payments are processed through third-party payment providers. Payment information is handled according to the applicable provider's processes and policies.

Proctor Mercantile does not store complete credit or debit card numbers on its own website systems.

Information Sharing

We may share necessary information with service providers that support our business, including payment processors, shipping carriers, fulfillment services, website hosting providers, analytics services, and customer support providers.

We may also disclose information when required by law or when reasonably necessary to protect our customers, business, or legal rights.

We do not sell personal information as part of our ordinary business operations.

Data Security and Retention

We use reasonable measures designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Information may be retained for as long as necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with legal requirements.

Your Privacy Choices

Depending on applicable law and your location, you may have rights to request access to, correction of, or deletion of certain personal information.

To submit a privacy request, contact us using the information below. We may need to verify your identity before processing certain requests.

Contact Information

Proctor Mercantile

Website: www.proctormercantile.us
Email: sales@proctormercantile.us
Phone: +1 (253) 759-8850
Address: 2704 N Proctor St, Tacoma, WA 98407, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)