Shipping Policy

Effective Date: October 2026

Proctor Mercantile offers shipping for eligible furniture orders placed through www.proctormercantile.us. This policy outlines order preparation, delivery estimates, tracking, and procedures for shipping issues.

Shipping Options

Eligible orders may qualify for Free Standard Shipping within the United States. Available shipping methods, delivery arrangements, and any applicable charges will be displayed on the product page or during checkout.

Shipping options may vary depending on the product size, delivery location, and carrier service.

Order Processing

Most ready-to-ship orders are prepared within 1–2 business days after payment confirmation.

Large furniture items, special-order products, holidays, and periods of high demand may require additional handling time. If a product listing provides a different processing estimate, that estimate will apply to the relevant order.

Processing time is separate from delivery transit time.

Estimated Delivery Time

For eligible shipments, standard delivery is generally estimated at 2–3 business days after processing, where the selected service supports this timeframe.

Delivery estimates are not guaranteed. Weather conditions, carrier schedules, holidays, location, freight arrangements, and other circumstances outside our control may affect arrival dates.

Please refer to the delivery estimate shown for your specific order if it differs from this general guideline.

Shipment Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking records may take time to update after the carrier receives a package. If your order appears delayed, contact us with your order number and tracking details.

Large Furniture Deliveries

Sofas, sectional sofas, sleeper sofas, and other oversized furniture may require multiple cartons or separate shipments. Packages from the same order may arrive at different times.

Customers should ensure that the delivery address and contact information are complete and accurate. Where a carrier requires additional arrangements for an oversized item, please follow the instructions supplied by the carrier.

Inspecting Your Delivery

Please inspect furniture and packaging as soon as reasonably possible after delivery.

If damage is visible, retain relevant packaging materials and take photographs of the affected areas. For damaged, defective, or incorrect orders, contact sales@proctormercantile.us within 48 hours of delivery and include your order number and photographs.

Shipping Address Accuracy

Customers are responsible for providing correct shipping information.

Incorrect or incomplete addresses may cause delivery delays, failed delivery attempts, return-to-sender shipments, or additional carrier charges. Contact us promptly if you identify an address error, although changes cannot be guaranteed once an order has entered the dispatch process.

Delayed or Missing Shipments

If tracking indicates an unusual delay or a package cannot be located, contact us with your order number and tracking information. We will review the available shipment details and, when appropriate, assist with a carrier inquiry.

Contact Information

Proctor Mercantile

Website: www.proctormercantile.us
Email: sales@proctormercantile.us
Phone: +1 (253) 759-8850
Address: 2704 N Proctor St, Tacoma, WA 98407, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)