Refund Policy

Effective Date: October 2026

At Proctor Mercantile, we want customers to shop for home furniture with confidence. This policy describes the return, refund, and cancellation procedures for eligible purchases made through www.proctormercantile.us.

14-Day Return Policy

Eligible furniture may be returned within 14 calendar days after delivery.

To qualify for a return, the product must be unused, unassembled, clean, and in its original condition. Please retain the original packaging, hardware, cushions, accessories, and included documentation whenever possible.

Because furniture can be large and requires careful handling, customers must contact us before arranging a return.

How to Request a Return

To start a return, email sales@proctormercantile.us and provide:

• Your order number.

• The name of the product.

• The reason for the return.

• Photographs, if the product is damaged or incorrect.

Please wait for return authorization and shipping instructions before sending the item back.

Damaged, Defective, or Incorrect Orders

Inspect your furniture as soon as reasonably possible after delivery.

If a sofa or other product arrives damaged, defective, or different from the item ordered, contact us within 48 hours of delivery. Include your order number and clear photographs of the product, packaging, and shipping label when available.

After reviewing the request, Proctor Mercantile may offer replacement parts, a replacement product, repair assistance, store credit, or a refund, depending on the circumstances.

Items That May Not Be Returnable

Returns may not be accepted for:

• Final sale or clearance items.

• Personalized or customized furniture.

• Made-to-order items after production has begun, where applicable.

• Furniture that has been assembled, modified, or installed.

• Products damaged through misuse or improper care after delivery.

• Items returned without authorization.

These conditions do not limit any consumer rights that cannot legally be excluded.

Return Shipping

If a return is necessary because of our error or a verified damaged, defective, or incorrectly shipped product, Proctor Mercantile will cover applicable return shipping costs.

For returns based on a change of mind, personal preference, or incorrect size, color, or style selection, the customer may be responsible for return shipping costs. Any applicable charges will be communicated before the return is finalized.

Refund Processing

Returned merchandise will be inspected after receipt. We will notify you when a decision has been made.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the funds to appear, depending on your payment provider or financial institution.

Original shipping charges, if any, may not be refundable unless required by law or the return resulted from our error.

Order Cancellation

Please contact us promptly if you need to cancel an order. Cancellations may be possible before an order is dispatched, depending on its processing status.

Once furniture has shipped, the standard return procedure may apply.

Contact Information

Proctor Mercantile

Website: www.proctormercantile.us
Email: sales@proctormercantile.us
Phone: +1 (253) 759-8850
Address: 2704 N Proctor St, Tacoma, WA 98407, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)